PEOs have come a long way over the last decade. But if you’re like most clients of ours, you may not know what questions to ask your PEO company to ensure that it meets all your needs. If this sounds like you, read on for some top questions that will help you evaluate whether your current PEO vendor is doing everything they should be doing for you.
Is your PEO vendor tracking the performance of your programs?
If you are not happy with your existing PEO vendor, it could be due to myriad reasons. A lot of times, the issue is that they offer a wide array of services, but they don’t have enough time or resources to dedicate to each individual.
They focus on providing one-size-fits-all solutions for all their clients and not necessarily tailoring their services to specific clients’ needs.
Another common problem is that PEO companies lack the expertise needed for them to provide effective program management.
Many PEO vendors rely heavily on their employees who don’t necessarily have experience in human capital management programs or talent acquisition this can lead to inefficient processes and missed opportunities for improvement.
Does your PEO stay up to date on the latest regulations?
A PEO is not a one-size-fits-all solution. As labor laws continue to change, there are many factors that affect your business in a big way.
Therefore, when choosing a PEO provider, ensure they stay up to date on the latest regulations and understand how these changes will impact your business. PEOs should also keep up with new technologies that may help reduce costs and streamline processes within your office.
Is your PEO fostering a strong partnership with you?
Trust is key when building a strong partnership with a PEO. Your PEO should be clear about what they can and cannot do. In addition, they should be transparent in dealings with you.
If your current vendor isn’t fostering this kind of partnership, it might be time for you to start searching for a new one that will!
Is my current PEO committed to reducing costs?
Evaluate your PEO’s commitment to reducing costs. A good PEO will be able to provide you with examples of how they have worked with other clients, helping them reduce their healthcare costs. Additionally, the PEO should also be transparent about their fees and explain how they can minimize your costs.
Does my current PEO offer exceptional service and support?
A PEO provider should offer a variety of support options. You should be able to get help in the office, on the phone, and by email. A good company will also provide you with a dedicated manager so you can get fast answers to questions that pop up during work hours.
Also, your PEO should provide exceptional service for things like claims processing or customer support. These are areas where they will see you as a customer—and if they are not friendly or helpful, that could make all the difference in deciding whether you stay with them.
If you have struggled with getting in touch with them or during claims, it’s time to look for a more reliable PEO provider.
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Can You Access Their Tools and Services 24/7?
As a business owner, your time is valuable. Therefore, you want to ensure that you can access your PEO’s services and tools as efficiently as possible. In fact, it is one of the most important considerations when evaluating whether a PEO meets all your needs.
Whether online, via mobile app or phone, or by email, make sure there are multiple ways you can get help from your PEO at any given moment.
If there is a gap in between, it’s time to part ways with your current PEO provider.
Do you have one point of contact for your needs, or do you have to call different people for each service?
A good system is one where you can trust that your needs will be met. For example, if you have to call different people for each service, or if it takes several tries to reach the right person, this could be a sign that something is not working well.
Even though it does not seem like a big deal, it is worth mentioning that the more people involved in something like this, the greater the chance there is for miscommunication.
With a single point of communication, you can avoid confusion about what has been done, what needs to be done next, and how much time will pass before all tasks are completed in full.
Does your PEO offer more than just workers' compensation?
You should also consider whether or not your PEO offers more than just workers’ compensation. This could include employee engagement, which can help you keep an eye on your workforce and ensure they’re happy in their jobs.
You may want to ask if the PEO provides training for employees on how to do their jobs and what will be expected of them before they start work. And if so, does this training go beyond providing information about benefits? For example, could the PEO provide other types of training like soft skills development?
Also, ask the following questions to get an even better understanding.
- Do they provide benefits administration?
- Are there additional costs associated with using their services (i.e., does it cost extra to offer health insurance coverage through them)?
- Do they have an online portal where your employees can access their benefits information 24/7?
Do you think Choosing PEO Service is a critical decision in the business expansion?
A PEO company that can check these boxes is one worth sticking with
A PEO company that can check these boxes is one worth sticking with in the long run. And if you are unsure whether your current vendor is the right fit for you, we recommend taking a close look at their answers to these questions before making your decision.
We as a people management company, Husys meets all the necessary requirements of a good PEO provider. So, let us connect to know more about how Husys can meet your PEO requirements!
