8 hrs
to first analyst onboarded
10 days
to a full 20-person team
0
internal HR or legal headcount added
$0
entity setup cost
Client Details
Company
Confidential
Headquarters
United States
Service Duration
8.9 yrs - Ongoing
Industry
Telehealth: Patient Support & Care Navigation
Company Stage
Series B
Service
Employer of Record (EOR
What Do They Do?
Our client operates a US-based telehealth platform connecting patients with clinicians for virtual care. Ahead of launching service in a new region, the platform needed a patient support and care navigation team in place before go-live, scheduling, triage support, and coordination work that has to be staffed and trained before the first patient ever logs in.
The Challenge
The platform’s go-live date was fixed to a regional launch commitment, and every week spent on hiring infrastructure was a week the support team wasn’t trained and ready:
- Opening an India entity to hire the support team compliantly would have taken 3–6 months and cost $50,000-plus before onboarding could even begin
- Patient coordinators and care navigators needed to be under compliant, India-law contracts before handling any patient-facing scheduling or coordination work
- The platform’s small internal People team had no bandwidth to also stand up India payroll, statutory benefits, and labor-law compliance from scratch
- Cross-border handling of patient scheduling and coordination data added a data-governance dimension that a standard offshore staffing arrangement wasn’t built to address
How Husys Resolved The Challenge
Husys structured compensation and contracts for the patient coordinator and care navigator roles, then ran onboarding, benefits enrollment, and payroll entirely through its own India entities.
- First hires were onboarded within 8 working hours of signed offers, letting training start almost immediately
- The full 20-person patient support and care navigation team was live within 10 days of engagement start
- Payroll, statutory benefits (PF, ESI, professional tax), and compliant onboarding documentation were handled entirely by Husys, adding zero HR or legal headcount on the client’s side
- Contracts and data-handling terms were structured to support the platform’s cross-border patient data governance requirements
The Results
The regional launch went ahead on schedule, with a trained, compliant support team in place before the first patient interaction.
- Full 20-person team live within 10 days of engagement start
- First hires onboarded in 8 working hours from signed offer
- Zero internal HR or legal headcount added to support the India build-out
- $0 entity setup cost, avoiding the 3–6 month, $50,000-plus timeline the entity route would have required
- Clean compliance posture in place, supporting future audits and healthcare partnership due diligence
“We had a launch date and nowhere near enough runway to open an entity. We needed a support team trained and ready to go, not a six-month HR project.”
How Husys Can Help Your Healthcare Org
Husys builds patient-facing support teams for telehealth and healthcare platforms with the same compliance rigor as clinical roles, onboarding in hours, not months, with statutory compliance and audit-ready documentation handled end-to-end. If a launch date is fixed and your India support team isn’t staffed yet, we can close that gap fast.
