PEOs have come a long way over the last decade. But if you’re like most of our clients, you may not know what questions to ask your PEO company to ensure it meets all your business needs. If you’ve been considering whether it’s time to switch PEO providers, these essential questions will help you evaluate if your current vendor is truly delivering the value and support you deserve. Read on to determine whether staying or making a Switch PEO is the smarter move for your business.
Is your PEO vendor tracking the performance of your programs?
If you are not happy with your existing PEO vendor, it could be due to myriad reasons. A lot of times, the issue is that they offer a wide array of services, but they don’t have enough time or resources to dedicate to each individual.
They focus on providing one-size-fits-all solutions for all their clients and not necessarily tailoring their services to specific clients’ needs.
Another common problem is that PEO companies lack the expertise needed for them to provide effective program management.
Many PEO vendors rely heavily on their employees who don’t necessarily have experience in human capital management programs or talent acquisition this can lead to inefficient processes and missed opportunities for improvement.
Does your PEO stay up to date on the latest regulations?
A PEO is not a one-size-fits-all solution. As labor laws continue to change, there are many factors that affect your business in a big way.
Therefore, when choosing a PEO provider, ensure they stay up to date on the latest regulations and understand how these changes will impact your business. PEOs should also keep up with new technologies that may help reduce costs and streamline processes within your office.
Is your PEO fostering a strong partnership with you?
Trust is key when building a strong partnership with a PEO. Your PEO should be clear about what they can and cannot do. In addition, they should be transparent in dealings with you.
If your current vendor isn’t fostering this kind of partnership, it might be time for you to start searching for a new one that will!
Is my current PEO committed to reducing costs?
Evaluate your PEO’s commitment to reducing costs. A good PEO will be able to provide you with examples of how they have worked with other clients, helping them reduce their healthcare costs. Additionally, the PEO should also be transparent about their fees and explain how they can minimize your costs.
Does my current PEO offer exceptional service and support?
A PEO provider should offer a variety of support options. You should be able to get help in the office, on the phone, and by email. A good company will also provide you with a dedicated manager so you can get fast answers to questions that pop up during work hours.
Also, your PEO should provide exceptional service for things like claims processing or customer support. These are areas where they will see you as a customer—and if they are not friendly or helpful, that could make all the difference in deciding whether you stay with them.
If you have struggled with getting in touch with them or during claims, it’s time to look for a more reliable PEO provider.
Can You Access Their Tools and Services 24/7?
As a business owner, your time is valuable. Therefore, you want to ensure that you can access your PEO’s services and tools as efficiently as possible. In fact, it is one of the most important considerations when evaluating whether a PEO meets all your needs.
Whether online, via mobile app or phone, or by email, make sure there are multiple ways you can get help from your PEO at any given moment.
If there is a gap in between, it’s time to part ways with your current PEO provider.
Are you working with one dedicated point of contact, or are you constantly being redirected to different departments—making you wonder if it’s time to switch PEO providers?
A good system is one where you can trust that your needs will be met. For example, if you have to call different people for each service, or if it takes several tries to reach the right person, this could be a sign that something is not working well.
Even though it does not seem like a big deal, it is worth mentioning that the more people involved in something like this, the greater the chance there is for miscommunication.
With a single point of communication, you can avoid confusion about what has been done, what needs to be done next, and how much time will pass before all tasks are completed in full.
Does your PEO offer more than just workers' compensation?
You should also consider whether or not your PEO offers more than just workers’ compensation. This could include employee engagement tools, which help you monitor your workforce and ensure they’re happy and productive in their roles.
If you’re not getting this kind of support, it might be time to switch PEO providers.
You may also want to ask if the PEO offers training for employees—not just on job responsibilities and expectations, but also on soft skills and personal development. A well-rounded training program can significantly boost employee performance and satisfaction.
To make an informed decision, ask the following questions to gain an even deeper understanding of whether it’s time to switch PEO services for better value.
- Do they provide benefits administration?
- Are there additional costs associated with using their services (i.e., does it cost extra to offer health insurance coverage through them)?
- Do they have an online portal where your employees can access their benefits information 24/7?
A PEO company that can check these boxes is one worth sticking with
A PEO company that can check all these boxes is definitely worth sticking with for the long run. However, if you’re unsure whether your current vendor is truly meeting your expectations, it may be the right time to switch PEO providers. Carefully evaluate their responses to the key questions before making a final decision.
At Husys, we pride ourselves on being a reliable people management company that meets all the essential requirements of a top-tier PEO provider. If you’re considering a Switch PEO, let’s connect—Husys is here to support your business with comprehensive and customized PEO solutions.
